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Publications
Zuiderwijk D., Steen R. and Ferreira P. (2022), “Learning from operational planning”, International Journal of Business Continuity and Risk Management, Vol. 12, pp. 1-24.
Institutional and regulatory approaches are still primarily based on linearity and predictability and show a trend towards centralized control and prescription planning. A second trend recognizes unpredictability in complex operations and focuses on dealing with the changeable nature of work. We refer to this adaptive type of planning as operational planning (OP). In this paper, we argue that a shift towards more control and prescriptive planning can undermine this critical adaptive capability in the completion of complex operations. Triggered by lessons drawn from three different studies, we demonstrate that fostering this adaptive capability in complex operations necessitates a shift in how uncertainty is addressed in institutional and regulatory systems. While exploratory, our findings add to a more complete picture of OP and its relevance to the reliability of complex operations.
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